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Refund Policy

Refund Policy

Refund Policy

Refund Policy

Last updated: 14 January 2026

1. Overview

This Returns & Refunds Policy applies to all purchases made through the Roccomotive website (“we”, “us”, or “our”). It is designed to comply with the Australian Consumer Law (ACL).

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Nothing in this policy limits or excludes your rights under Australian Consumer Law.

2. Australian Consumer Law Guarantees

Under the Australian Consumer Law, goods come with guarantees that they:

  • Are of acceptable quality

  • Are fit for their disclosed purpose

  • Match their description

 

If a product has a major failure, you are entitled to a refund or replacement, and compensation for any reasonably foreseeable loss or damage.

 

If a product has a minor failure, we may choose to repair, replace, or refund the item.

3. Custom & Made-to-Order Products

Custom products include 3D-designed and manufactured parts made specifically to your order.

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Change of Mind

  • Change-of-mind returns are not accepted for custom or made-to-order products

  • This includes incorrect ordering, no longer required items, or customer preference changes

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Faulty or Not as Described

You are entitled to a remedy under ACL if a custom product:

  • Is faulty

  • Is significantly different from its description

  • Is unsafe or not fit for purpose

4. Digital Products (Design Files)

Digital products include CAD files, STL files, STEP files, or other downloadable design files.

 

Delivery

Digital products are delivered electronically. Delivery is considered complete once the file is made available for download or sent via email.

 

Change of Mind

  • No change-of-mind refunds are available for digital products once delivery has occurred

  • This includes cases where the file has not been downloaded but has been made available

 

Faulty Files

If a digital file:

  • Is corrupted

  • Is materially different from the description

  • Cannot be opened using standard compatible software

 

We will, where required by law:

  • Provide a corrected file

  • Replace the file

  • Issue a refund if the issue cannot be resolved

5. Third-Party Automotive Parts

Third-party products are items supplied by external manufacturers or distributors.

 

Change of Mind

  • Change-of-mind returns may be accepted at our discretion

  • Items must be:

    • Unused

    • Uninstalled

    • In original packaging

  • Restocking fees may apply

 

Faulty Products

Faulty third-party products are covered by ACL and manufacturer warranties where applicable.

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6. Non-Returnable Items

The following items are generally not eligible for return unless required by law:

  • Custom or made-to-order products

  • Digital design files after delivery

  • Installed, modified, or used products

  • Items damaged due to incorrect installation or misuse

7. Installation and Compatibility

  • It is your responsibility to ensure compatibility with your vehicle and intended use

  • We are not responsible for labour, installation, removal, or reinstallation costs

  • Products installed incorrectly or used outside their intended purpose may not be eligible for return

8. Off-Road, Motorsport & Compliance

Unless explicitly stated otherwise:

  • Some products are intended for off-road or motorsport use only

  • Some products may not be ADR-compliant or road-legal

  • Incorrect selection or use does not constitute a fault under ACL

9. Return Process

To request a return or refund, please contact us within 3 days of delivery and provide:

  • Order number

  • Description of the issue

  • Photos or supporting evidence (if applicable)

 

Returns must not be sent without prior approval.

10. Refunds

  • Approved refunds will be processed using the original payment method

  • Processing times may vary depending on payment provider

  • Shipping costs are non-refundable unless required by law

11. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the product is faulty or not as described

  • We recommend using a trackable shipping method

12. Contact Us

If you have questions about returns or refunds, please contact:

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Roccomotive
Email: msurace@roccomotive.com.au

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