Shipping Policy
Last updated: 14 January 2026
1. Overview
This Shipping Policy outlines how orders are processed, shipped, and delivered by Roccomotive (“we”, “us”, or “our”). By placing an order on our website, you agree to the terms outlined below.
We ship orders within Australia and, where available, to selected international destinations.
2. Product Types
Our products may include:
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Custom 3D-designed and manufactured parts (made to order)
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Third-party supplied automotive parts
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Combination orders containing both custom and third-party items
Shipping times may vary depending on the type of product ordered.
3. Order Processing Times
Custom 3D-Designed Parts
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These items are produced after your order is confirmed.
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Typical production time: 2-3 business days before dispatch.
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Production times may vary based on design complexity, material availability, or order volume.
Third-Party Automotive Parts
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These items are generally dispatched within 2-3 business days after order confirmation, subject to supplier availability.
Combined Orders
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Orders containing multiple items may be shipped together or separately at our discretion.
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If shipped separately, additional shipping charges will not apply unless clearly stated at checkout.
4. Shipping Methods and Carriers
We use reputable carriers such as:
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Australia Post
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Courier services
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Freight providers (for larger or heavier items)
Shipping method and carrier selection depend on package size, weight, and destination.
5. Shipping Costs
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Shipping costs are calculated at checkout based on item size, weight, and delivery address.
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Any applicable shipping fees will be clearly displayed before payment is completed.
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Remote or regional locations may incur additional charges.
6. Estimated Delivery Times
Within Australia
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Standard shipping: typically 2-6 business days after dispatch
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Express shipping (if available): typically 1-3 business days after dispatch
International Shipping (if offered)
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Delivery times vary by destination and customs processing.
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Customers are responsible for any customs duties, taxes, or import fees.
Delivery timeframes are estimates only and may be affected by carrier delays, weather events, or other circumstances beyond our control.
7. Tracking Information
Where available, tracking details will be provided once your order has been dispatched. Tracking availability may vary depending on the carrier and shipping method used.
8. Incorrect Address or Failed Delivery
Please ensure all shipping details are correct at checkout.
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We are not responsible for delays or losses caused by incorrect or incomplete addresses.
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If an order is returned due to an incorrect address or failed delivery attempt, additional shipping fees may apply.
9. Damaged or Lost Items
If your order arrives damaged or is lost in transit, please contact us within 2 days of delivery (or expected delivery date) with:
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Your order number
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Photos of the damaged packaging and item (if applicable)
We will assess the issue and work with the carrier to resolve it as quickly as possible.
10. Delays and Force Majeure
We are not responsible for shipping delays caused by events beyond our reasonable control, including but not limited to carrier disruptions, supplier delays, industrial action, or natural disasters.